Revision Effective Date: August 15, 2022
Shaklee Products (Malaysia) Sdn Bhd ("Shaklee", "we", "us" or "our") recognizes the importance of protecting the privacy of information we collect from you. Shaklee is committed to respecting your privacy and protecting your personal information.
Personal Contact information
This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), check or other forms of payment (if they are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made online, by phone, or via catalogue). If you create an account with us, your payment information (along with your order history and other related preferences) may be stored under your account. To review or edit this information, go to the relevant "My Account" section of our site or contact Customer Service.
This includes any information that describes your demographic. Examples may include your date of birth, age or age range, gender, general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, income information or lifestyle information. We typically collect demographic information for registration activities contests and promotions, and customer surveys. For demographic information associated with your profile on a third party social network (e.g., Facebook), see separate paragraph on "Social network info" below. Demographic information may also be used to personalize your experience on our websites. Aggregate information that cannot identify you may be used and disclosed for general business analysis.
Technical computer information
This includes any information about the computer system or other technological device that you may be using to access one of our websites or applications. We typically collect this information through the use of automated technologies such as cookies and web beacons. Examples of technical computer information may include your computer's IP address, operating system type, and web browser type. If you access a Shaklee website or application via a mobile device such as a smartphone, the collected information may also include your phone's unique device ID, location, and other similar mobile device data. Technical computer information is not typically associated with your personal contact information.
Website usage information
This includes information about how you use and navigate our websites and applications, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with a Shaklee site or application (e.g., date and time of visit, which site you came from, etc.). This information is captured using automated technologies such as cookies and web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). Website usage information may be associated with your personal contact information.
This includes information that you voluntarily share with us about your experience in using our products and services, including our websites. Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.
This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our websites, including one of our Facebook pages, other social media pages or applications. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content for contests and promotions, website community features, engagement, and third party social networking.
Social network information
This refers to any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples may include your basic account information (e.g., name, email address, profile picture, gender, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with its application developers. For example, we may receive your social network information (or parts of it) when you download or interact with a Shaklee application on a social networking site (such as Facebook) or use a third party social networking feature that is integrated within a Shaklee site (such as Facebook Connect). To learn more about how your social network information may be obtained by Shaklee (or other application developers), please visit the website of the relevant third party social network.
Other information (depending on context)
This refers to any other information that we might need to collect for the specific Shaklee form, feature, or other service you are using or requesting. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see Section "How do we use your information?" for more specific examples.
Shaklee websites and applications
We may collect information from you through one of our (U.S. or international) websites or applications. This could include (a) any site that we own and control under our own domain, or (b) any site or application that we may develop and run on a third party social network such as Facebook. This could also include any site or application that we specifically design for use on a cell phone or other mobile device, such as a mobile-enabled site (a.k.a., WAP site) or mobile application.
Text messaging programs
We may collect information from you through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised at one of our distributor events or on one of our websites or applications. If you choose to participate in one of these programs, information about your physical location may be collected and used for marketing purposes.
We may collect information from you if you correspond with us via email. For example, if you send an email to customer service or use our an “Email Shaklee” feature, we may obtain certain information about you (such as your contact email address).
Occasionally, we may obtain information about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing customers (this is known as “data appending”). We may also receive information from a third party co-sponsor who we may partner with to run a one-time promotion or giveaway.
We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase, this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information to allow for easier checkout on future purchases.
We may use your information to maintain your accounts with us (including administering any benefits associated with such accounts. This typically involves the use of any information originally collected to set up your account (e.g., personal contact information, payment information, account login information, demographic information, etc.).
Provide Distributor services
We may collect and use your information to provide you distributor service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.). This may also include:
Personalize product recommendations
We may use your information to provide you with Shaklee product recommendations and offers that are tailored to your interests. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases) and certain demographic information.
Website personalization and convenience
We may collect and use your information to personalize your experience and save you time when you visit our websites. This is typically done through the use of automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID or username so you can quickly login the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, we might also show you specific Shaklee content or offers that are more relevant to your interests.
Contests and Promotions
We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Due to the customer-generated component, some promotions will be run on third party social networks such as Facebook (e.g., on our Facebook fan page or application). To comply with sweepstakes laws, we may publish or share limited information about the winners of a particular promotion.
Third Party Social Networking
We may collect and use your information so we can allow you to interact with online social networking features provided by third party companies such as Facebook. These tools, some of which are embedded directly into our sites, include features such as “Facebook Connect,” “Facebook Share,” and “Facebook Like.” By offering you these tools, we may be able to (i) obtain certain information about you from your profile on the third party social network (see separate paragraph on “Social network information” and, (ii) post to your profile on that social network certain content or activities that you view or interact with on our sites (such as articles, Health Science links, stories, etc.). This exchange of information only occurs when you take some kind of explicit action to permit the sharing (such as clicking on the relevant Facebook feature and creating or logging in to your Facebook account). You can learn more about how these features work by visiting the website of the relevant third party social network.
Other ways we may use your information
Third Party Service Providers
We use third party service providers to help us operate our business or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, mailing products or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they’ve been hired to do, and for no other purpose. They’re also required to keep your information confidential and secure.
Shaklee Independent Distributors
Purchases of Shaklee products through our websites are credited to a Shaklee Independent Distributor, who is available to provide service, information and/or guidance in taking advantage of the benefits of membership in Shaklee. Information you provide to us will also be provided to the Shaklee Independent Distributor to whom your purchase has been assigned in order to facilitate that experience.
If you are a Shaklee Independent Distributor, we may disclose certain personal information such as your contact information to customers seeking a Shaklee Independent Distributor or to other Shaklee Independent Distributors such as your upline Business Leader.
If you are a Shaklee Distributor, we may disclose certain personal information such as your contact information to your sponsor or Business Leader of record.
The consent provided herein to the use of your personal information by Shaklee or its affiliates, shall also extend to any person or corporation to which Shaklee may transfer its business, or in the event of a merger, sale or assignment of all or a portion of our assets or stock.
We may disclose your personal information where required or permitted by law or to protect and defend the rights of Shaklee.
We are committed to keeping personal information secure. This website has security measures to help protect against loss, misuse and alteration of sensitive information such as credit card and identify card numbers. Shaklee uses security measures consistent with standard industry practice to protect that information.
Measures you can take
It is also important for you to play a role in keeping your information safe. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never to reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy features or controls we may provide you in our website community areas.
Shaklee does not intentionally solicit personal information from or market to children under the age of 18.
Shaklee makes public forums, such as chat rooms, message boards, Twitter, or Facebook (“Public Forums”), available to you. Shaklee asks that you use appropriate caution in disclosing personal information in Public Forums since information disclosed in these areas becomes public information. The privacy provisions herein shall not apply to any personal information submitted via any of the Public Forums.
Links to Other Websites
This site may contain links to other sites that are not operated by Shaklee. Shaklee is not responsible for the contents of such other websites. In particular, Shaklee is not responsible for the privacy notices or practices provided in such other websites. We provide such links only as a convenience and the inclusion of such links do not imply endorsement of the other sites by Shaklee.
Opting Out or Modifications
If you prefer not to receive email messages, text messages or other communications from Shaklee about new products, promotions or events, you may opt out at any time from receiving such messages by following the “unsubscribe” instructions in such email or text message you received.
If you registered with our website, you will be able to review, modify, update or remove certain information in your account profile page. Changes may not be effective immediately. We will endeavor to comply with your request as soon as reasonably possible. However, we may need to retain certain information for record keeping purposes or as required by applicable law.
You may also opt out or modify your account information at any time by sending us an email to email@example.com.
Shaklee Products (Malaysia) Sdn Bhd
Level 2, Sunway Geo Tower, Jalan Lagoon Selatan,
Bandar Sunway, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia.
Questions or comments about Shaklee's processing of your personal information can be emailed to firstname.lastname@example.org or please call 603-56223188.
1. What is Personal Data Protection Act (“PDPA” or the “Act”) 2010?
The Personal Data Protection Act 2010 is a law by the Malaysian government in 2010 in order to protect individual’s personal data.
2. When was PDPA enforced?
The PDPA was enforced on 15th November 2013 and further extended to February 2014 for MLM industry.
3. What is “processing” of personal data and what does Shaklee do after processing my data?
“Processing” personal data is the act of collecting, recording, holding or storing personal data and carrying out any operations on the personal data. The personal data processed by us may include your name, NRIC, contacts, photograph(s), image(s), sharing, testimony and other information for the following purposes:-
4. What is the customer’s right under the PDPA
The PDPA gives you certain rights in relation to your personal data, you can:
- Access your personal data and correct this information to make sure that the personal data is correct, accurate, complete, up to date and is not misleading.
- Withdraw your consent for disclosing your personal data for marketing or any purposes.
5. What happens if I do not give my consent?
If you do not give your consent to Shaklee for marketing and administrative purposes, Shaklee will not be able to proceed with the distributor’s application process, as well as any sales related activities.
6. How does Shaklee obtain customer’s consent?
For new distributors, consent will be obtained upon signing up as distributors with Shaklee. For existing distributors, consent will be implied unless they request to opt-out.
7. How does Shaklee safeguard your personal data?
Shaklee take steps to protect our customers’ personal data by maintaining physical security measures and IT systems are adequately protected from all kinds of threats.
8. How long Shaklee retain its customers’ personal data?
Shaklee will only retain the customers’ personal data as long as necessary.
9. What is my responsibility under the PDPA?
You are responsible to ensure that the personal data you provided to us is accurate, complete, not misleading and up-to-date.
If you wish to request for access or for correction purpose of your personal data and/or limit the processing of your personal data, or make any enquiries in respect of your personal data, please contact Shaklee Products (M) Sdn Bhd at 03-56223188 or email us at email@example.com.